FAQ

Quick answers for sizing, shipping, returns, payment and order support.

When is shipping free?

Orders over $99 qualify for free standard shipping when the destination and cart contents are eligible at checkout.

Are taxes included?

Displayed prices include 5% tax unless checkout applies a different required tax treatment for your region.

What is the return window?

Return requests are accepted within 30 days from order date or 15 days from delivery, whichever gives the later deadline.

Can I checkout as a guest?

Yes. Account creation is optional, though signing in can make order history and saved address access easier.

How do I track an order?

Use the Track Order page with your order number and billing email, or contact support.

Who do I contact for help?

Email support@d.crypox.cc with your order number, item name and a clear description of the issue.